Mediavine Status - Incident history https://status.mediavine.com Mediavine Tue, 15 Jun 2021 20:10:23 +0000 Mediavine Script Issue Type: Incident Duration: 39 minutes Affected Components: Ads, Video, "Report this ad" button Jun 15, 20:10:23 GMT+0 - Investigating - We are currently investigating reports that our Mediavine script is down. We will post an additional update as soon as it is available. Jun 15, 20:49:19 GMT+0 - Resolved - The issue was resolved and ad serving is back. We will be automatically issuing credits to any impacted sites affected by this outage. Type: Incident

Duration: 39 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>20:10:23</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating reports that our Mediavine script is down. We will post an additional update as soon as it is available..</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>20:49:19</var> GMT+0</small><br><strong>Resolved</strong> - The issue was resolved and ad serving is back. We will be automatically issuing credits to any impacted sites affected by this outage..</p> ]]> Tue, 15 Jun 2021 20:10:23 +0000 https://status.mediavine.com/incident/ckpyhgvse245397aroej6947k6m https://status.mediavine.com/incident/ckpyhgvse245397aroej6947k6m MCP 2.6.5 bug Type: Incident Duration: 4 days, 15 hours and 2 minutes Affected Components: Mediavine Control Panel May 19, 19:04:43 GMT+0 - Monitoring - 2.6.6 has been released and should be available shortly for updating. We are monitoring for a short time and will post another update here as soon. May 19, 20:01:52 GMT+0 - Resolved - We just released 2.6.6, which contained bug fixes for the Video and Ad Settings issues contained in 2.6.5. Please update to this current version. May 19, 18:10:50 GMT+0 - Identified - The MCP 2.6.5 update resolved the previous fatal error issue with the 2.6.4 build but contained a bug that prevented MCP from properly authorizing with your Mediavine Dashboard, which resulted in the inability to add new Video and Ad Settings blocks into your posts and pages. Existing Video and Ad Settings blocks are still functional, but the ability to edit them and add new Video and Ad Settings Blocks is not available in this version. The root cause of this issue has been identified, and we are working on testing and QA for the 2.6.6. release now, which should go out shortly. We will update again once that has been released. Type: Incident

Duration: 4 days, 15 hours and 2 minutes

Affected Components:

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>19:04:43</var> GMT+0</small><br><strong>Monitoring</strong> - 2.6.6 has been released and should be available shortly for updating. We are monitoring for a short time and will post another update here as soon..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>20:01:52</var> GMT+0</small><br><strong>Resolved</strong> - We just released 2.6.6, which contained bug fixes for the Video and Ad Settings issues contained in 2.6.5. Please update to this current version..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>18:10:50</var> GMT+0</small><br><strong>Identified</strong> - The MCP 2.6.5 update resolved the previous fatal error issue with the 2.6.4 build but contained a bug that prevented MCP from properly authorizing with your Mediavine Dashboard, which resulted in the inability to add new Video and Ad Settings blocks into your posts and pages. Existing Video and Ad Settings blocks are still functional, but the ability to edit them and add new Video and Ad Settings Blocks is not available in this version. The root cause of this issue has been identified, and we are working on testing and QA for the 2.6.6. release now, which should go out shortly. We will update again once that has been released. .</p> ]]> Wed, 19 May 2021 18:10:50 +0000 https://status.mediavine.com/incident/ckovsjrsa1291828a9mzkt1gnitd https://status.mediavine.com/incident/ckovsjrsa1291828a9mzkt1gnitd MCP 2.6.4 Fatal Error Type: Incident Affected Components: Mediavine Control Panel May 19, 18:03:05 GMT+0 - Resolved - This morning, May 19th, 2021, there was a version of MCP (2.6.4) released which caused a fatal error on less than 2.5% of websites running MCP due to a missing file in the build. The issue was identified and corrected, and the 2.6.4 version of MCP is now safe and stable. If your site was affected, please remove MCP and replace it with the most recent version. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>18:03:05</var> GMT+0</small><br><strong>Resolved</strong> - This morning, May 19th, 2021, there was a version of MCP (2.6.4) released which caused a fatal error on less than 2.5% of websites running MCP due to a missing file in the build. The issue was identified and corrected, and the 2.6.4 version of MCP is now safe and stable. If your site was affected, please remove MCP and replace it with the most recent version. .</p> ]]> Wed, 19 May 2021 18:03:05 +0000 https://status.mediavine.com/incident/ckovs6o7n1312104aan5h4f1zlnm https://status.mediavine.com/incident/ckovs6o7n1312104aan5h4f1zlnm Dashboard Reporting Delay Type: Incident Duration: 3 days, 23 hours and 53 minutes Affected Components: Reporting May 13, 15:31:27 GMT+0 - Resolved - The issue has been resolved and the data has been restored. Your browser may need a hard refresh if you are not seeing the updated information. May 13, 13:55:34 GMT+0 - Identified - We're experiencing a delay in reporting this morning that is impacting the data we use to calculate your In-Content and Sticky Sidebar Site Health Check. **Your revenue and traffic data are correct.** Type: Incident

Duration: 3 days, 23 hours and 53 minutes

Affected Components:

<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>15:31:27</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved and the data has been restored. Your browser may need a hard refresh if you are not seeing the updated information..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>13:55:34</var> GMT+0</small><br><strong>Identified</strong> - We're experiencing a delay in reporting this morning that is impacting the data we use to calculate your In-Content and Sticky Sidebar Site Health Check. **Your revenue and traffic data are correct.**.</p> ]]> Thu, 13 May 2021 13:55:34 +0000 https://status.mediavine.com/incident/ckomyhoye306225cbohf7y7r062 https://status.mediavine.com/incident/ckomyhoye306225cbohf7y7r062 "Report this ad" button not functioning Type: Incident Duration: 3 days, 10 hours and 58 minutes Affected Components: "Report this ad" button Mar 14, 01:03:44 GMT+0 - Resolved - This issue has been resolved. Mar 13, 23:40:46 GMT+0 - Investigating - We are currently investigating this incident and will post more. This not does affect ads or revenue. Type: Incident

Duration: 3 days, 10 hours and 58 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>01:03:44</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved..</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>23:40:46</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident and will post more. This not does affect ads or revenue..</p> ]]> Sat, 13 Mar 2021 23:40:46 +0000 https://status.mediavine.com/incident/ckm8dilmc391833ywoo5d9rcazm https://status.mediavine.com/incident/ckm8dilmc391833ywoo5d9rcazm Scheduled Database Maintenance Type: Incident Duration: 4 days, 5 hours and 40 minutes Affected Components: Reporting Feb 5, 04:08:43 GMT+0 - Monitoring - Our team is currently in the process of updating our databases. The dashboard will be offline for a period of time. We'll post back once this process is complete. Feb 5, 05:50:22 GMT+0 - Resolved - The scheduled maintenance is finished. Type: Incident

Duration: 4 days, 5 hours and 40 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>04:08:43</var> GMT+0</small><br><strong>Monitoring</strong> - Our team is currently in the process of updating our databases. The dashboard will be offline for a period of time. We'll post back once this process is complete..</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>05:50:22</var> GMT+0</small><br><strong>Resolved</strong> - The scheduled maintenance is finished..</p> ]]> Fri, 5 Feb 2021 04:08:43 +0000 https://status.mediavine.com/incident/ckkrrsadf622871lxemhy0zp1a https://status.mediavine.com/incident/ckkrrsadf622871lxemhy0zp1a Pinterest Epik URLs break page-level data from Jan 26 - Jan 29, 2021 Type: Incident Affected Components: Reporting Jan 29, 20:25:00 GMT+0 - Resolved - Due to a bug in our reporting related to the Pinterest epik URLs, page-level data has been removed from the Mediavine Dashboard for the dates of January 26th - January 29th because it was not accurate. This does NOT impact your revenue, earnings, or any of the other reporting areas of the dashboard like your ad unit breakdown, countries, or devices. It only impacts the page-level data. Type: Incident

Affected Components:

<p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>20:25:00</var> GMT+0</small><br><strong>Resolved</strong> - Due to a bug in our reporting related to the Pinterest epik URLs, page-level data has been removed from the Mediavine Dashboard for the dates of January 26th - January 29th because it was not accurate. This does NOT impact your revenue, earnings, or any of the other reporting areas of the dashboard like your ad unit breakdown, countries, or devices. It only impacts the page-level data..</p> ]]> Fri, 29 Jan 2021 20:25:00 +0000 https://status.mediavine.com/incident/ckkogkw8u2561791lunl1t95moh https://status.mediavine.com/incident/ckkogkw8u2561791lunl1t95moh New Video Creation Type: Incident Duration: 8 days, 1 hour and 9 minutes Affected Components: Video Jan 26, 17:29:08 GMT+0 - Resolved - Our video partner has put out a fix for this and you should now be able to upload new videos! Additionally, we've put another safeguard in place to help mitigate this issue from happening in the future. Jan 26, 14:16:00 GMT+0 - Identified - Some publishers have reported being unable to upload new videos. We have identified this to be a problem with our video hosting partner and are working with them to resolve this issue. Type: Incident

Duration: 8 days, 1 hour and 9 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>17:29:08</var> GMT+0</small><br><strong>Resolved</strong> - Our video partner has put out a fix for this and you should now be able to upload new videos! Additionally, we've put another safeguard in place to help mitigate this issue from happening in the future..</p> <p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>14:16:00</var> GMT+0</small><br><strong>Identified</strong> - Some publishers have reported being unable to upload new videos. We have identified this to be a problem with our video hosting partner and are working with them to resolve this issue..</p> ]]> Tue, 26 Jan 2021 14:16:00 +0000 https://status.mediavine.com/incident/ckke63sv7h3kv0769f12qewof https://status.mediavine.com/incident/ckke63sv7h3kv0769f12qewof Google Analytics Type: Incident Duration: 6 days, 13 hours and 50 minutes Affected Components: Google Analytics API, Reporting Dec 23, 18:18:47 GMT+0 - Identified - The Google Analytics API has been slow to report this week and is continuing to cause delays or gaps in analytics reporting. This is **NOT** affecting earnings, but is affecting our RPM calculations & the earnings summary in the dashboard. To see earnings information, scroll past the Earnings Summary down to the Earnings & RPM section of the dashboard. Earnings will be accurate after 10 am the following day. RPM and Sessions data will not be accurate until Google Analytics reporting is complete. Once the issue has been resolved on Google's end, we will backfill all reporting data. Jan 4, 17:35:44 GMT+0 - Identified - Google has [acknowledged](https://issuetracker.google.com/issues/176032263#comment30) this problem and is continuing to work on resolving the incident of their API being slow but has not been able to provide a timeline. We're continually monitoring the API performance and pulling data as we can. Once Google has fixed the core problem, we will backfill all data from the outage period. In the meantime, please continue using your analytics data from your Google Analytics Dashboard, and if you'd like help calculating your RPM you can [reach out to support](mailto:publishers@mediavine.com) or calculate your rpm using the following equation: revenue / sessions * 1000 Jan 12, 15:20:37 GMT+0 - Resolved - The Google Analytics team notified us of a fix in place this morning. We've backfilled all sessions and pageviews data and have reviewed it to be accurate. The earnings summary has been restored and all systems are normal! Type: Incident

Duration: 6 days, 13 hours and 50 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 23</var>, <var data-var='time'>18:18:47</var> GMT+0</small><br><strong>Identified</strong> - The Google Analytics API has been slow to report this week and is continuing to cause delays or gaps in analytics reporting. This is **NOT** affecting earnings, but is affecting our RPM calculations & the earnings summary in the dashboard. To see earnings information, scroll past the Earnings Summary down to the Earnings & RPM section of the dashboard. Earnings will be accurate after 10 am the following day. RPM and Sessions data will not be accurate until Google Analytics reporting is complete. Once the issue has been resolved on Google's end, we will backfill all reporting data..</p> <p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>17:35:44</var> GMT+0</small><br><strong>Identified</strong> - Google has [acknowledged](https://issuetracker.google.com/issues/176032263#comment30) this problem and is continuing to work on resolving the incident of their API being slow but has not been able to provide a timeline. We're continually monitoring the API performance and pulling data as we can. Once Google has fixed the core problem, we will backfill all data from the outage period. In the meantime, please continue using your analytics data from your Google Analytics Dashboard, and if you'd like help calculating your RPM you can [reach out to support](mailto:publishers@mediavine.com) or calculate your rpm using the following equation: revenue / sessions * 1000.</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>15:20:37</var> GMT+0</small><br><strong>Resolved</strong> - The Google Analytics team notified us of a fix in place this morning. We've backfilled all sessions and pageviews data and have reviewed it to be accurate. The earnings summary has been restored and all systems are normal!.</p> ]]> Wed, 23 Dec 2020 18:18:47 +0000 https://status.mediavine.com/incident/ckj1rn0g8863a0716qujwr6zc https://status.mediavine.com/incident/ckj1rn0g8863a0716qujwr6zc